Refund policy

Refunds, Returns, and Exchanges

Rarest Truth Studios is powered by Printify, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if customer ordered the wrong size, color, or simply changed their mind.

Damages and issues 

Please inspect your order upon reception and contact us immediately Raresttruthstudios@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damaged products or manufacturing error

In the case of a damaged product or a manufacturing error, Printify offers a free reprint if you contact us within 30 days of product delivery. Please get in touch with our team Raresttruthstudios@gmail.com with proof of damage. We will notify you once we’ve received and inspected your claim, and let you know if the reprint was approved or not. If approved, no need to return damage product, a replacement will be given within 10 days of claim approval. 

You can always contact us for any replacement question at Raresttruthstudios@gmail.com.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.